Microsoft previews AI-based email authoring for Viva Sales using Azure OpenAI Service and GPT by MSDW Reporter The preview uses Microsoft 365 Graph and CRM data to craft a variety of common seller email responses AI and Machine Learning Azure MSDW Audio OpenAI Sales Sales & Marketing Salesforce
Finding the right fit: A Microsoft partner CEO shares his acquisition experience in the channel by Eamon McCarthy Earls How Andy Neal aimed to sell his Microsoft partner business on his own terms Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Portals Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
Microsoft Cloud for Nonprofit updates roadmap with Volunteer Management app, new fundraising features by Jason Gumpert LinkedIn integration, donations workflow to arrive in May, with volunteer app and more due in autumn 2021 Azure Compute Credit Card Processing Customer Engagement Dataverse (CDS) Donor Management Dynamics 365 Not For Profit Payment Processing Power Apps Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing xRM
Microsoft introduces Cloud for Retail, adds B2B e-commerce to expanding industry story by Jason Gumpert Retail cloud offering aims to consolidate broad range of software and services for industry needs. Azure Commerce Customer Engagement Customer Service Dynamics 365 E-Commerce Finance and Operations Power Apps Power Automate Power platform Retail POS Sales
Call Journey partners with Microsoft on voice data analytics by MSDW Reporter Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI Power platform Sales Sales & Marketing Sales Insights
