Article

Call Journey partners with Microsoft on voice data analytics

by MSDW Reporter
Editorial Team, MSDynamicsWorld.com

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Microsoft is partnering with conversation analytics firm Call Journey to make use of data from voice calls within Dynamics 365 applications, Azure services, and Microsoft productivity tools.

Call Journey's technology captures an organization's voice data and stores the findings for analysis in the context of customer service, sales, employee engagement, regulatory needs, and bots.

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