Microsoft previews AI-based email authoring for Viva Sales using Azure OpenAI Service and GPT by MSDW Reporter The preview uses Microsoft 365 Graph and CRM data to craft a variety of common seller email responses AI and Machine Learning Azure MSDW Audio OpenAI Sales Sales & Marketing Salesforce
Finding the right fit: A Microsoft partner CEO shares his acquisition experience in the channel by Eamon McCarthy Earls How Andy Neal aimed to sell his Microsoft partner business on his own terms Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Portals Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing
Microsoft Cloud for Nonprofit updates roadmap with Volunteer Management app, new fundraising features by Jason Gumpert LinkedIn integration, donations workflow to arrive in May, with volunteer app and more due in autumn 2021 Azure Compute Credit Card Processing Customer Engagement Dataverse (CDS) Donor Management Dynamics 365 Not For Profit Payment Processing Power Apps Power Pages (Power Apps Portals) Power platform Sales Sales & Marketing xRM
Microsoft introduces Cloud for Retail, adds B2B e-commerce to expanding industry story by Jason Gumpert Retail cloud offering aims to consolidate broad range of software and services for industry needs. Azure Commerce Customer Engagement Customer Service Dynamics 365 E-Commerce Finance and Operations Power Apps Power Automate Power platform Retail POS Sales
Call Journey partners with Microsoft on voice data analytics by MSDW Reporter Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI Power platform Sales Sales & Marketing Sales Insights
C3.ai complete quick deployment of Microsoft Dynamics 365 Sales, Teams by MSDW Reporter D365 Sales app deployed to production in under two weeks, with plans to add Customer Service and Marketing. Azure Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Power platform Sales Sales & Marketing
The rise of Dynamics 365 in the real estate, property, and housing market by Mohamed Mostafa As legacy vendors have struggled, the property and housing market has become a particularly good fit for Dynamics 365 and the Power Platform. Azure Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Marketing Automation Power Apps Power Automate Power platform Property Management Real Estate Sales Sales & Marketing Service Management xRM
Adobe and Microsoft announce broad new round of integration update plans by MSDW Reporter Many product integrations have been introduced or updated that touch Dynamics 365, LinkedIn, Azure, Adobe Sign, Marketo Engage, Campaign, and more. Adobe Adobe Experience Manager Azure Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM E-Commerce Electronic Signatures LinkedIn Marketing Automation Sales
Microsoft showcases new industry opportunities with the Automotive Accelerator by MSDW Reporter Microsoft and Annata promote the Automotive Accelerator in the lead-up to IAA New Mobility World 2019 Automotive Azure Customer Engagement Dataverse (CDS) Dynamics 365 Power platform Sales
Microsoft Dynamics Partner Roundup: Housing win; AI for CRM; Voice capture; New quoting tool by MSDW Reporter A selection of announcements from the Dynamics partner channel Artificial Intelligence (AI) Azure Customer Engagement Dynamics 365 Real Estate Sales Sales & Marketing Sales Quoting
