AI news & resources

Is your CRM strategy ready for AI?

by Yvonne Dias

How data, analytics, and AI tools are changing our approach to improving customer experience.

AI Artificial Intelligence (AI) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Marketing Power Automate Sales

Microsoft to launch new Dynamics 365 apps for AI, mixed-reality

by Eamon McCarthy Earls

Microsoft announces new Dynamics 365 mixed reality, AI offerings ahead of the Ignite conference

AI Artificial Intelligence (AI) BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Ignite 2018

Microsoft re-org on intelligent cloud and edge adds more AI to Biz Apps group

by MSDW Reporter

Scott Guthrie's role expands, with group known as Cloud + AI.

AI Artificial Intelligence (AI) Azure BI and Reporting Cloud Customer Engagement Customer Insights Customer Insights Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations

Select the right analytical option for Microsoft Dynamics 365 Customer Engagement

by Ulrik Breval Carlsson

Ulrik Breval Carlsson, “The CRM Chart Guy,” compares the numerous analytics options for Dynamics 365, and guides us to selecting the right tools based on what we need them to...

AI BI and Reporting Customer Insights Customer Insights Dashboards Dynamics 365 Power BI Power BI Power Platform

Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps

by Jason Gumpert

Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more.

AI BI and Reporting Business Performance Mgmt Business Process Mgmt Common Data Service Customer Engagement Customer Insights Customer Insights Customer Relationship Mgmt Customer Service Customer Service Data Integration

LATEST VENDOR RESOURCES

Top 10 Reasons to Integrate the Enhanced Planning Pack for Business Central

Insight Works

Secrets to Selling Microsoft Dynamics: Microsoft Copilot and AI Solutions

MSDynamicsWorld.com Features

Preparing Data for AI Governance: What Dynamics ERP customers can do today

PartnerTalks: Special 200th Episode with Heather Cook of Microsoft

Microsoft

Adapting to Rising Parcel Rates in 2024 with Business Central and Order Ship Express

Insight Works

2024 Manufacturing Industry Trends: Survey Report and Analysis

Alithya

This report will help equip manufacturers with greater insight into the forces shaping their industry and help them better plan for 2024 and beyond

AI Dynamics 365 Finance and Operations Manufacturing Supply Chain Execution Supply Chain Insights Supply Chain Management

Optimizing Beverage Business Efficiency: Leveraging AP Automation with Microsoft Dynamics D365 for Finance

Metafile

How integrating an AP automation solution like MetaViewer with D365 for Finance can enhance efficiency and keep production smooth

AI AP Automation Accounting Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Food & Beverage

Modern Service Delivery Models: A Business Guide for Users and Providers of Microsoft Power Platform and Dynamics 365

Forceworks

How Services as a Subscription is having a powerful impact on how organizations engage with their providers

AI Customer Engagement Customer Insights Customer Service Insights Dynamics 365 Dynamics CRM Power Platform SaaS

(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software

Binary Stream

This guide is designed to concentrate on actionable steps

AI Bill Of Material Mgmt Complex Billing Customer Engagement Customer Insights Customer Service Dynamics 365 Fraud Protection Marketing Insights Revenue recognition Sales Sales Insights

AP Automation’s Role in the Financial Security Ecosystem

Metafile

AI AI and Machine Learning AP Automation Azure Business Central Business Process Mgmt Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

More AI White Papers

Packaging Distribution Company Unlocks Data Efficiency with Microsoft Power BI-Driven Unification and Visualization

Collectiv

AI Automated Data Collection Azure BI and Reporting Data Integration Data Management Distribution Hybrid Integration Power BI Power Platform

Deploying ERP and Budget Management in the Cloud for a Tribal Nation

Arctic IT

Learn how the tribe worked with Arctic IT to build a robust ERP solution on Dynamics 365 that drives efficiencies in business processes for the tribe.

AI Budgeting Dynamics 365 Dynamics GP Finance and Operations Financial Management Government

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

More AI Case Studies

License Plating for Business Central

Website | AppSource | On-Demand Demo Revolutionize your warehouse management with the License Plating app from Insight Works...

AI Business Central Data Management Data Warehousing Distribution Distribution Dynamics 365 Inventory Management Manufacturing Manufacturing Process Manufacturing Retail

2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...

AI Aerospace & Defense Automotive Customer Engagement Distribution Dynamics 365 Dynamics CRM Education Industrial Equipment Manufacturing Professional Services Sales & Marketing