Field Service news & resources

billable_allocation_report.png

How we use Power BI to run our technology business

by Kuldeep Gupta

Like many technology businesses, CloudFronts uses Power BI for insights and visibility

Accounting BI and Reporting Billing Customer Engagement Dynamics 365 Field Service Financial Management Invoice Processing KPIs Power BI Power Platform Professional Services
neighborhood-houses-300.jpg

The rise of Dynamics 365 in the real estate, property, and housing market

by Mohamed Mostafa

As legacy vendors have struggled, the property and housing market has become a particularly good fit for Dynamics 365 and the Power Platform.

Azure Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Marketing Automation Power Apps Power Automate

Top Microsoft Dynamics 365 Customer Engagement articles of 2019

by MSDW Reporter

A look back at the top Dynamics 365 Customer Engagement expert articles of 2019

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Automation Project Management Sales & Marketing Workflow Management
d365fs-icon-300.jpg

Microsoft seeing strong Dynamics 365 Field Services usage growth, says manager

by Jason Gumpert

Monthly active usage of Field Service is up over 100 percent year over year for the second year in a row, says sales manager.

AI Customer Engagement Dynamics 365 Field Service Field Service Mixed Reality Service Management
d365-ra-link-in-chat.jpg

Microsoft Dynamics 365 Mixed Reality updates address accessibility, HoloLens app integration, holograms, and more

by MSDW Reporter

A review of the latest monthly updates to D365 Guides and Remote Assist.

Accessibility Dynamics 365 Field Service Guides HoloLens Mixed Reality Remote Assist Service Management

Salesforce to expand field service footprint with ClickSoftware purchase

by Jason Gumpert

After close of the $1.35 billion deal, ClickSoftware to join Salesforce Service Cloud. 

Customer Engagement Customer Service Dynamics 365 Field Service Field Service Mobile Applications Salesforce
select_field_service_guide.jpg

Two new Microsoft Dynamics 365 Mixed Reality updates bolster integrated use cases

by Jason Gumpert

Tie-ins to Common Data Service will add more MR data to business processes

CPQ (Configure, Price, Quote) Customer Engagement Customer Service Dynamics 365 Field Service Field Service Guides HoloLens Mixed Reality Product Visualize Sales/Product Configurator

Microsoft Dynamics Partner Roundup: Channel management; Document + payment automation; Jet acquired; VAR buy; Payroll for BC; Connected field service

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation BI and Reporting Business Central Customer Engagement Document Automation Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Field Service Finance and Operations
field-engineer-288.jpg

Inventory management with Microsoft Dynamics 365 for Field Service: A real growth opportunity

by Allan Lee

Integrated inventory management with Dynamics 365 for Field Service is vital for fixing service contractor inefficiencies

Business Performance Mgmt Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Inventory Management Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: Field service; Web agent; Nonprofits solution; Sportswear win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Commerce Customer Engagement Dynamics 365 Field Service Field Service Not For Profit Retail Sales and Operations Planning

LATEST VENDOR RESOURCES

External Users Demystified with Ben Vollmer & Resco

Resco

The Powercast: Expert Field Strategies for Power Platform

Resco

What You Need to Know About the Perils of Overly Customizing Microsoft Dynamics CRM

Aha Apps

Syncing Field Service Technician Bookings To Outlook Calendar

Aha Apps

Dynamics 365: F&O or BC? A Customer Journey and Things to Consider

enVista
More Field Service Videos

6 Reasons Why You Should Invest in Field Service Automation

Aha Apps
The ultimate resource for implementing automation solutions that streamline your field operations, elevate customer experience, and drive revenue growth
Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics CRM Field Service

The Right Questions To Seal The Deal

Aha Apps

Mastering the art of asking the right questions is vital to qualifying prospects and closing the sale

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Field Service Finance and Operations Manufacturing Sales & Ops Planning

6 Reasons Why You Should Invest in Field Service Automation

Aha Apps

A field service automation guide

Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service

Next Technology Investment for Your Business: HoloLens 2

Mazars

Learn how to pitch HoloLens 2 technology to your executives with a solid value proposition

AI Budgeting Business Central Collaborative Workspaces Customer Engagement Customer Service Insights Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics RMS Engineering Enterprise Asset Mgmt

Resco Field Service 2.0 Transition Guide for Dynamics 365

Resco

Making the switch from MSD365 Field Service or Xamarin app? Check out this transition guide from Resco... 

Business Central Customer Engagement Data Integration Data Management Data Migration Dynamics 365 Dynamics GP Energy Field Service Healthcare Manufacturing Mobile Applications
More Field Service White Papers

Better Management and Reporting for Seattle Public Utilities Watershed Protection

Arctic IT
Learn how SPU moved to a modern, mobile-enabled, integrated solution on Dynamics 365 and the Power Platform for monitoring and reporting on the watersheds.
Customer Engagement Dynamics 365 Field Service Field Service Mobile Applications Power Automate Power Platform Utilities

NAI Significa saves 10 minutes on every inspection after deploying Resco Inspections

Resco

 A leading global commercial real estate brokerage firm wanted to digitalize inspection process

Architecture Automated Data Collection Construction Data Integration Data Management Dynamics 365 Dynamics CRM Enterprise Asset Mgmt Field Service Financial Services Mobile Applications Planning & Scheduling

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution with Resco for Dynamics 365

Resco

Discover how one of the largest housing associations in the UK transformed inspections with mobile forms, data automation, and offline capabilities from Resco

Architecture Automated Data Collection Business Process Mgmt Data Integration Data Management Dynamics 365 Dynamics CRM Field Service Mobile Applications Power Platform Property Management Real Estate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

Nurse Maude: Completing 5,000 patient visits a day with Resco Field Service 2.0

Resco

Learn how home healthcare organization Nurse Maude transformed their productivity and went fully paperless with Resco

Automated Data Collection Data Integration Data Management Dynamics CRM Field Service Healthcare Logistics Planning and Scheduling Scheduling
More Field Service Case Studies

Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our...
Customer Engagement Dynamics 365 Field Service Field Service Invoice Processing Professional Services Service Management
More Field Service Solutions