Customer Insights news & resources

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Walgreens Boots Alliance will pursue mass personalization with Microsoft's CDP, Dynamics 365 Customer Insights

by Jason Gumpert

Customer Insights and Adobe Experience Cloud adoption build on the Microsoft-WBA partnership that started with Azure and Microsoft 365.

AI BI and Reporting Customer Insights Customer Relationship Mgmt Dynamics 365 Health & Wellness Marketing Automation Microsoft Corporate Pharmaceuticals Power Platform Retail Sales & Marketing
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Microsoft to introduce two new Dynamics 365 apps: Project Operations, Finance Insights

by Jason Gumpert

D365 Project Operations, a replacement for PSA, promises a new solution for front and back office needs.

3PL AI Accounting Customer Engagement Customer Insights Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Management Forecasting Project Management Project Operations
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Microsoft's first release of Dynamics 365 Commerce officially launches

by Jason Gumpert

The new release promises personalized experiences that transcend transactional retail, Commerce reaches GA

AI BI and Reporting Commerce Customer Engagement Customer Insights Dynamics 365 E-Commerce Finance and Operations Power Platform Retail Retail POS

Best Of 2019: The biggest Microsoft Dynamics 365 product news

by Jason Gumpert

A look back at the top Dynamics 365 stories of 2019

AI Customer Engagement Customer Insights Dataverse (CDS) Dynamics 365 Dynamics GP Finance and Operations Forms Pro Human Resources (Talent) Marketing Insights Power Apps Power Automate

Microsoft re-org on intelligent cloud and edge adds more AI to Biz Apps group

by MSDW Reporter
Scott Guthrie's role expands, with group known as Cloud + AI.
AI Artificial Intelligence (AI) Azure BI and Reporting Cloud Customer Engagement Customer Insights Customer Insights Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations

Select the right analytical option for Microsoft Dynamics 365 Customer Engagement

by Ulrik Breval Carlsson
Ulrik Breval Carlsson, “The CRM Chart Guy,” compares the numerous analytics options for Dynamics 365, and guides us to selecting the right tools based on what we need them to...
AI BI and Reporting Customer Insights Customer Insights Dashboards Dynamics 365 Power BI Power BI Power Platform

Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps

by Jason Gumpert
Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more.
AI BI and Reporting Business Performance Mgmt Business Process Mgmt Common Data Service Customer Engagement Customer Insights Customer Insights Customer Relationship Mgmt Customer Service Customer Service Data Integration

LATEST VENDOR RESOURCES

Challenges, Goals and Benefits of Implementing Microsoft D365 at Learning Resources

Sikich

Why Manufacturers Can’t Ignore Project Accounting

Sikich

HEADSTART: Accelerated ERP for Equipment and ETO Manufacturers

Sikich

Thriving with Dynamics 365: Why City of Austin Chose Microsoft

Sikich

Microsoft D365 CRM Client Spotlight: City of Austin's Economic Development Department

Sikich
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Modern Service Delivery Models: A Business Guide for Users and Providers of Microsoft Power Platform and Dynamics 365

Forceworks
How Services as a Subscription is having a powerful impact on how organizations engage with their providers
AI Customer Engagement Customer Insights Customer Service Insights Dynamics 365 Dynamics CRM Power Platform SaaS

(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software

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This guide is designed to concentrate on actionable steps
AI Bill Of Material Mgmt Complex Billing Customer Engagement Customer Insights Customer Service Dynamics 365 Fraud Protection Marketing Insights Revenue recognition Sales Sales Insights

5 Simple Steps for Safeguarding Your Revenue

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This guide is centered on actionable steps, assisting you in recognizing specific profit-draining issues and offering practical solutions
AI Accounting Auditing Business Central Business Process Mgmt CPQ (Configure, Price, Quote) Commerce Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice

The Ultimate Guide to Implementing Revenue Operations 

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This comprehensive guide takes you through each step of the RevOps process, offering valuable insights into fostering cross-functional collaboration at each transitional stage
AI Azure Business Central Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Development Dynamics 365 Finance and Operations Financial Management

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

AI Commerce Consumer Goods Contact Center Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Customer Voice
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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness
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emfluence Marketing Platform

The emfluence Marketing Platform is so intuitive, you’ll swear it was built just for you! The emfluence Marketing Platform is...
Customer Engagement Customer Insights Dynamics 365 Dynamics CRM Email Management Event Management Marketing Marketing Marketing Automation Marketing Insights Power Apps Sales
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