Artificial Intelligence (AI) news & resources

Microsoft to simplify AI, blockchain usage in Power platform tools

by MSDW Reporter

AI Builder is a new tool that aims to give users pre-built AI and ML models for common scenarios in apps, processes.

Artificial Intelligence (AI) Azure Azure Machine Learning Blockchain Dynamics 365 Internet of Things (IoT) Machine Learning (ML) Power Apps Power Automate Power Platform

UCLA Health set to use Microsoft Azure for data processing

by MSDW Reporter

UCLA and Microsoft collaborate to use Azure for advanced genomics

Artificial Intelligence (AI) Azure Azure Machine Learning Healthcare Machine Learning (ML) Research

Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by Jason Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

AI Artificial Intelligence (AI) BI and Reporting Bots Customer Service Customer Service Insights Dynamics 365 Natural Language Processing (NLP) Power Automate Power Platform Power Virtual Agents

Telefonica applies Microsoft Azure to telecom

by MSDW Reporter

Telefonica deploys Azure Cognitive Services and other new capabilities with Microsoft

Artificial Intelligence (AI) BI and Reporting Power Automate Telecommunications

Say hello to the new ones: Microsoft Dynamics 365 AI for Customer Service, Sales, and Market Insights

by Hannes Holst

Microsoft continues to integrate the benefits of artificial intelligence (AI) technology into its products, including with the latest additions to the Dynamics 365 A...

3PL Artificial Intelligence (AI) BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Power Automate Sales

Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

by Jason Gumpert

Microsoft to discontinue Social Engagement, focus efforts on Dynamics 365 Market Insights

Artificial Intelligence (AI) Customer Engagement Dynamics 365 Dynamics CRM Marketing Microsoft Social Engagement NetBreeze Sales Sales & Marketing

Top Microsoft Dynamics 365 for Finance and Operations expert articles of 2018

by MSDW Reporter

Top articles from our contributors questioned conventional wisdom, revealed new solutions to challenges, and encouraged wise project planning.

Artificial Intelligence (AI) BI and Reporting Dynamics 365 Dynamics AX Finance and Operations Flow Forecasting Inventory Management Manufacturing Power Apps Power Automate Power Platform

Is your CRM strategy ready for AI?

by Yvonne Dias

How data, analytics, and AI tools are changing our approach to improving customer experience.

AI Artificial Intelligence (AI) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Marketing Power Automate Sales

kpis_for_customer_service-business_applications_release_notes_october_2018.png

UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning

by Jason Gumpert

Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology

Artificial Intelligence (AI) Azure Machine Learning CRMUG Summit 2018 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service D365UG Summit 2018 Dynamics 365 Dynamics CRM Machine Learning (ML) Marketing

Dynamics GP and Intelligent Cloud Insights: What is Microsoft trying to do here?

by Mark Polino

Now that we understand more about the offering, Microsoft's goals and intentions are coming into focus.

Artificial Intelligence (AI) Azure Azure Machine Learning BI and Reporting Business Central Business Performance Mgmt Data Integration Data Management Data Warehousing Dynamics GP Flow Machine Learning (ML)

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