Customer Service news & resources

Microsoft Dynamics Gives Some Re-Sellers a Financial Pick-Me-Up

by Linda Rosencrance
Re-Sellers of CRM, AX, and GP Experience Gains
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Marketing Mobile Applications Sales Sales & Marketing

Prospects Explore Features, Perceptions in Choosing Between Microsoft Dynamics CRM and Salesforce.com

by Vladimir Shvorin
Two new webinars explore the latest selling points and differences of each solution
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM EDI Marketing SaaS Sales Sales & Marketing Salesforce.com

What’s Behind a New Partnership Between Microsoft Dynamics CRM and Deutsche Post?

by Jason Gumpert
Dynamics CRM Targets Ever Larger Organizations
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning Sales Order Processing Security

Ipreo Launches BD For Dynamics CRM Solution For Financial Services Companies

by Linda Rosencrance
Integrates Ipreo's workflow tools and institutional contacts database with Microsoft Dynamics CRM
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Marketing Sales Sales & Marketing

From the CRM Blogs: Bulk Email with Merge Fields and Pics; Sync Contacts to Outlook; Teach Yourself CRM 4 in 24hrs; Web-to-CRM Internet Lead Capture

by Jared Berezin
The Latest News About Microsoft Dynamics CRM
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning Sales Order Processing

Looking Ahead to the "Context Aware" and "Task Specific" User Experiences for Microsoft Dynamics

by Jason Gumpert
A Look Ahead by Microsoft's Mike Ehrenberg
BI and Reporting Business Central Business Process Mgmt Collaborative Workspaces Customer Engagement Customer Service Customer Service Data Integration Data Management Data Migration Dynamics 365 Dynamics AX

Two ISVs Partner with Microsoft to Market Billing Systems Built on Dynamics CRM

by Jason Gumpert
Convergsys and Redknee See Major Marketing Opportunities
Consumer Goods Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Management Forecasting HR Management Marketing Project Service Automation

Avanade Online Services to Provide Dynamics CRM SaaS Solutions

by Erik Herman
Service will include pre-configured rules-based user interfaces, field-level security, and SharePoint integration
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Microsoft Introduces Dynamics AX for Retail—Promises “End-to-End” Offering

by Jason Gumpert
Dynamics AX for Retail to Be Available This Summer
Business Process Mgmt Commerce Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX E-Commerce EDI Manufacturing Planning & Scheduling Retail

The AX User Group Sees Big Benefits in Year Ahead from New Web Site, Use of Dynamics CRM

by Vladimir Shvorin
AX 2009 Interest, Growth of Summit and Web Presence Among Year's Highlights
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Planning & Scheduling

LATEST VENDOR RESOURCES

Why Manufacturers Can’t Ignore Project Accounting

Sikich

HEADSTART: Accelerated ERP for Equipment and ETO Manufacturers

Sikich

Thriving with Dynamics 365: Why City of Austin Chose Microsoft

Sikich

Microsoft D365 CRM Client Spotlight: City of Austin's Economic Development Department

Sikich

HEADSTART for Equipment Manufacturers: Streamline D365 Implementations

Sikich
More Customer Service Videos

(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software

Binary Stream
This guide is designed to concentrate on actionable steps
AI Bill Of Material Mgmt Complex Billing Customer Engagement Customer Insights Customer Service Dynamics 365 Fraud Protection Marketing Insights Revenue recognition Sales Sales Insights

5 Simple Steps for Safeguarding Your Revenue

Binary Stream
This guide is centered on actionable steps, assisting you in recognizing specific profit-draining issues and offering practical solutions
AI Accounting Auditing Business Central Business Process Mgmt CPQ (Configure, Price, Quote) Commerce Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice

Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure BI and Reporting Compute Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Finance and Operations Government Mobile Applications

The Ultimate Guide to Implementing Revenue Operations 

Binary Stream
This comprehensive guide takes you through each step of the RevOps process, offering valuable insights into fostering cross-functional collaboration at each transitional stage
AI Azure Business Central Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Development Dynamics 365 Finance and Operations Financial Management

Asset-Based Subscriptions with Maintenance as a Service

Bluefort

Discover how asset-based subscriptions with maintenance as a service can revolutionize equipment providers' revenue streams and customer relationships

Agriculture Automated Data Collection Automotive Boating Chemicals Construction Consumer Goods Customer Engagement Customer Service Distribution Dynamics 365 Electronics
More Customer Service White Papers

Modernizing Service to the American Public for U.S. Department of Housing and Urban Development

Arctic IT
Learn how HUD worked with Arctic IT to develop a solution on Dynamics 365 to better respond to the needs of homeowners, homebuyers, and renters.
Customer Engagement Customer Service Customer Service Dynamics 365 Field Service Government

Bringing the Modern Workplace to the Bureau of Indian Affairs

Arctic IT
Learn how the Bureau of Indian Affairs gained efficiency and mobility for its case management system with Dynamics 365 Customer Engagement.
Customer Engagement Customer Service Customer Service Dynamics 365 Government

Streamlined Operations and Elevated Security for AER’s Enterprise Business Management System

Arctic IT
Learn how AER replaced their legacy system with a streamlined solution built on Dynamics 365 and Azure to meet security standards for FedRAMP, DISA STIGs, and NIST-800-53.
Azure Customer Engagement Customer Service Dynamics 365 Dynamics GP Finance and Operations Financial Management Not For Profit Power BI Power Pages Power Platform Sales and Operations Planning

One Company's Seamless Migration of Multiple Entities to Dynamics 365 BC 

Binary Stream
Explore the transition story of the Little Rock Convention and Visitors Bureau, as they migrate from Dynamics GP to Dynamics 365 Business Central
Accounting Business Central Commerce Customer Engagement Customer Service Databases Dynamics 365 Dynamics GP Dynamics Marketing Finance and Operations Financial Services Inventory Management
More Customer Service Case Studies

ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

Mazars Client Care Managed Services

What is Mazars Client Care Managed Services? From On-demand to Managed Services, we support your full Microsoft suite helping...
Azure Customer Engagement Customer Service Dynamics 365 Enterprise Content Mgmt Field Service Finance and Operations Human Resources (Talent) IT Asset Management (ITAM) Managed Services Microsoft Corporate Power Platform

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
More Customer Service Solutions